Returns & Exchanges

Luxury Promise offers a seamless return process for our curated selection of pre-owned luxury goods, provided items are returned in their original condition with all security tags attached within 14 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).

2

Secure the Item

Carefully pack the luxury item in its original packaging, ensuring all authenticity cards, dust bags, and the Luxury Promise security tag remain intact and attached.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location, ensuring you obtain a proof of postage receipt.

4

Inspection and Refund

Once our expert authenticators verify the item's condition, your refund will be processed to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing