Frequently Asked Questions

Everything you need to know about shopping pre-loved luxury with confidence.

How do you guarantee the authenticity of your items?

Every item at Luxury Promise undergoes a rigorous multi-step authentication process by our team of in-house experts. We utilize advanced technology and years of brand-specific expertise to ensure every piece is 100% genuine before it is listed.

What is the condition of the pre-owned items?

We use a standardized grading system ranging from 'New' to 'Fair Condition'. Detailed descriptions and high-resolution photographs are provided for every product to highlight any specific wear or unique characteristics.

Do you offer international shipping?

Yes, we ship globally to over 100 countries. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.

What is your return policy?

We offer a 14-day return policy for online purchases. Items must be returned in the exact condition they were received, with all Luxury Promise security tags and original packaging intact to be eligible for a full refund.

How can I sell my luxury bags and accessories to you?

You can sell to us via our 'Sell to Us' portal. Simply upload photos and details of your item to receive a quote. We offer direct buyouts, consignments, and store credit swaps.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible 'Buy Now, Pay Later' options through partners like Klarna and Affirm, allowing you to split your luxury purchase into manageable installments.